PAIA Manual

Prepared in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (as amended) (“PAIA”)

1. Introduction

GoTyme Bank Limited (formerly known as Tyme Bank Limited) trading as GoTyme Bank (“GoTyme Bank”) is committed to the observance of regulatory requirements and the key principles of good governance, transparency and accountability.

The Promotion of Access to Information Act 2 of 2000 (“PAIA”),as amended was enacted on 3 February 2000, giving effect to the constitutional right of access to any information held by public and private bodies and any information that is held by another person that is required for the exercise or protection of rights. Where a party wishes to request information which they do not have a direct right to, but which information is needed in order to protect a right of their own, they will use the procedure set out in this PAIA manual to request such information. Where a request is made in terms of PAIA, the body to whom the request is made is obliged to release information, except where PAIA expressly provides that the information may not be released.

Section 9 of PAIA recognises that the right to access information cannot be unlimited and should be subject to justifiable limitations, including, but not limited to:

• Limitations aimed at the reasonable protection of privacy;
• Commercial confidentiality; and
• Effective, efficient and good governance;

and in a manner which balances that right with any other rights, including such rights contained in the Bill of Rights in the Constitution of South Africa.

This manual applies to GoTyme Bank Limited, including, its divisions, segments and business units and provides the process by which a person can request information, the categories of information/records held by GoTyme Bank and the fees charged if any, for providing the information, the requirements that such a request must meet as prescribed by PAIA and Protection of Personal Information Act 4 of 2013 (POPIA), as well as the grounds for refusal or partial refusal of such a request. In addition, the manual explains how to access personal information held by GoTyme Bank in terms of sections 23 and 25 of POPIA and provides at a high level, information on the following:

• The purpose for GoTyme Bank processing personal information;
• A description of the categories of data subjects and the information or categories of information relating thereto;
• The categories of recipients to whom personal information may be supplied;
• Where personal information is transferred or processed outside of the Republic of South Africa, the recipients, or categories of recipients to whom the personal information may be supplied; and
• A general description of the security measures applied to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

This manual will always be available on GoTyme Bank’s website: www.gotyme.co.za.

2. The Information Regulator

The Information Regulator, under the Department of Justice and Constitutional Development, took over the regulatory mandate functions relating to PAIA from the South African Human Rights Commission (“SAHRC”) effective from 1 July 2021. This is in accordance with the proclamation by the President of sections 110 and 114(4) of POPIA.

The Information Regulator is mandated under PAIA to promote the right of access to information, monitor the implementation of PAIA, make recommendations to strengthen PAIA and to report annually to Parliament.

A guide has been compiled and made available by the Information Regulator which contains information to assist a person wishing to exercise any rights as set out in PAIA (“PAIA Guide”).

The PAIA Guide is available in each of the official languages and in braille. The PAIA Guide can be inspected at the offices of the Information Regulator during normal office hours, or it can be accessed on the website of the Information Regulator.

The Information Regulator

Woodmead North Office Park, 54 Maxwell Dr

Woodmead, Johannesburg 2191

Website: https://inforegulator.org.za

Tel: 010 023 5200

General enquiries: enquiries@inforegulator.org.za

Complaints: PAIAComplaints@inforegulator.org.za

POPIAComplaints@inforegulator.org.za.

Copies of the PAIA Guide can also be obtained from GoTyme Bank’s head office, for public inspection during normal office hours or upon written request by completing Form 1 which is included in the Appendix to this Manual.

3. Company Details

Name: GoTyme Bank Limited trading as GoTyme Bank

Status: Private Body

Physical Address: Ground floor, 30 Jellicoe Avenue, Rosebank, 2196, Johannesburg

Postal Address: Postnet Suite 168, Private Bag X31, Saxonwold, 2192

Phone number: 087 286 8833

Website: www.gotyme.co.za

Email: privacy.office@gotyme.co.za

4. Key Contact Details of Information Officer

Mr David Bekker

Email: David.Bekker@TymeDigital.com

Phone number: 087 286 8833

5. Key Contact Details for Access to Information Queries

All requests for access to records in terms of PAIA must be in writing and must be addressed to the Deputy Information Officer:

Jacqueline Linde

GoTyme Bank Limited

Ground floor, 30 Jellicoe Avenue

Rosebank

2196

Phone number: 087 286 8833

Email: privacy.office@gotyme.co.za

6. Functions of the Company

The main business and main object of GoTyme Bank is that of a registered bank that provides a range of banking and financial services.

7. Records Held / Generated by the Company

This section serves as a reference to the records that GoTyme Bank holds, and it is recorded that the accessibility of the records listed below, may be subject to the grounds for refusal set out hereinafter. The information is classified and grouped according to records relating to the subjects and categories outlined below.

7.1 Categories of records automatically available

PAIA requires institutions to list those records which are automatically available without the requester having to request access in terms of PAIA. Such automatically available records usually do not have information which can reasonably be said to be of a sensitive nature. Most records which fall into this category of information are available from GoTyme Bank at its Head Office or on GoTyme Bank’s website (www.gotyme.co.za) or can be requested by email, and do not require a formal process to access. A copy of the record will be made available upon request with payment of a fee for reproduction (if applicable) as indicated in paragraph 13, below.

Records automatically available from GoTyme Bank^[1]:

• Newsletters
• Publicly available product information, including fees and interest structure and product terms and conditions
• Competition terms and conditions
• Booklets
• Pamphlets/brochures/posters
• Promotional material intended for public viewing
• Campaigns
• Annual reports intended for public viewing
• Other information intended for public viewing, such as company structure, policies, statements and contact details of GoTyme Bank
• All GoTymeBank’s customers are allowed to access their own information without lodging a formal access request. The information a customer automatically has access to includes, but is not limited to:
• Personal information
• Account and transaction information
• Statements
• Contractual documents, including credit agreements.

7.2 Records Available in Terms of Legislation

Records are kept in accordance with such other legislation as is applicable to GoTyme Bank Limited, which includes but is not limited to the following legislation:

7.3 Categories of Records

7.3.1 The categories of records generated or held by GoTyme Bank are classified and grouped as follows:

The records listed in the categories above may be formally requested as it is not automatically available. Access to parts of these records or the whole record may be refused on legal grounds set out in item 7.4 below.

Records held in terms of legislation are not automatically available without a request for information made in terms of the prescribed process set out in this PAIA manual.

7.4 Grounds for Refusal of Access to Records

7.4.1 GoTyme Bank may refuse a request for access to information that relates to the mandatory protection:

• of the privacy of a third party who is a natural person, which could involve the unreasonable disclosure of personal information of that natural person;

• of the commercial information of a third party, if the record contains:

• Trade secrets of that third party;

• Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of the third party;

• Information disclosed in confidence by a third party to GoTyme Bank, if the disclosure could put that third party at a disadvantage in negotiations or commercial competition.

• of confidential information of third parties if disclosing such would or could constitute a breach of the duty of confidence owed to a third party in terms of any agreement. For example, GoTyme Bank has a legal obligation to maintain the confidentiality of certain records as required by the Bank’s common law duty of confidentiality and the BASA Code of Banking Practice, which requires the Bank to treat a customer’s information as private and confidential. Section 65 of PAIA further requires the refusal of a request where disclosure of the record would constitute an action for breach of a duty of confidence owed to a third party in terms of an agreement.

• of the safety of individuals and the protection of property;

• of records that would be regarded as privileged in legal proceedings;

• of the commercial activities of GoTyme Bank, which may include:

• Trade secrets of GoTyme Bank;

• Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of GoTyme Bank;

• Information, which, if disclosed, could put GoTyme Bank at a disadvantage in negotiations or commercial competition;

• A computer programme/software which is owned by GoTyme Bank, and which is protected by copyright;

• The research information of GoTyme Bank or a third party, if its disclosure would disclose the identity of GoTyme Bank, the third party, a person that is or will be carrying out the research on behalf of the third party; or the subject matter of the research, and would place the research at a serious disadvantage; and

• Requests for information that are clearly frivolous or vexation or which involve an unreasonable diversion of resources shall be refused.

8. Information processed in terms of the Protection of Personal Information Act, 2013, as amended (“POPIA”)

8.1 Purpose of Processing Personal Information:

We understand that your privacy is important to you and we value your trust.

We protect your information and always aim to be clear and open about what we do with your personal information. We undertake to process your information lawfully and in a manner that does not infringe your privacy. We follow general principles in accordance with applicable privacy laws. Your personal information will only be processed in accordance with POPIA and for reasons set out in our Privacy Policy, which is available on our website: https://www.gotyme.co.za/personal/privacy-policy)

GoTyme Bank processes personal information for a variety of purposes, where legally justified to do so. We primarily use your personal information to deliver our products and services. We also use your information for other reasons – to ensure compliance with legislation, to better understand you and your needs, and to inform you about other products and services you might be interested in. Please refer to our Privacy Policy that incorporates the purposes for processing personal information.

8.2 Categories of Data Subjects and Personal Information

GoTyme Bank holds information on prospective employees, employees, prospective suppliers, suppliers, prospective customers, customers, visitors, and third-party service providers.

Categories of data subjects and personal information processed (non-exhaustive list) by GoTyme Bank include the following:

8.3 The recipients or categories of recipients to whom the personal information may be supplied:

We may share personal information of data subjects with GoTyme Bank employees subject to their employment conditions, other members of the Tyme Group and selected third parties, as mentioned below.

The sharing of information will be done strictly where legally justified in terms of the POPIA, in the following circumstances:

• You consented to us sharing your information;

• It is necessary for us to conclude or perform in terms of a contract we have with you;

• We have to comply with a legal obligation;

• It is necessary to protect or pursue your, our, or a third party’s legitimate interests;

• We may share your information with third parties for the reasons detailed in the GoTyme Bank Privacy Policy or where the law otherwise dictates or allows. GoTyme Bank will only share your information with third parties after making sure that these third parties have adequate data privacy policies in place, or are subject to an agreement, or laws that appropriately protect your personal information. These persons have an obligation to keep customers’ personal information secure and confidential.

These third parties may include the following persons:

8.4 Planned transborder flows of personal information

Sometimes we may send your information abroad, including to:

• Service providers or third parties who store data or operate outside of South Africa;

• Complete a transaction, such as an international money transfer; and

• Comply with laws and assist government or law enforcement agencies.

We will only transfer your personal information abroad to third parties, in one or more of the following circumstances:

• After we have made sure there are arrangements in place to adequately protect your personal information under the foreign country’s laws or in terms of an agreement with the third party;

• Where the transfer of your personal information is necessary for us to conclude, or perform, under a contract with you or a contract with a third party that is in your interest;

• Where you have consented to the transfer of your information; and

• Where it is not reasonably practical for us to obtain your consent, but the transfer is for your benefit.

We will ensure that the party processing your personal information in another country agrees to apply the same level of protection of applicable laws or privacy rules that bind GoTyme Bank, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

8.5 Security measures implemented to safeguard your personal information

We store your information as electronic records in secure buildings and systems and use trusted third parties. Here are some of the things we do to protect your information:

We continuously implement and monitor technical and organisational security measures to protect the personal information we hold, against unauthorised access, as well as accidental or wilful manipulation, loss, damage or destruction.

Staff training: We train our staff in how to keep your information safe and secure.

Secure handling and storage: When we send information overseas or use third parties that handle or store data, we make arrangements to protect your information.

System security: When you log in to our websites or apps, we encrypt data sent from your computer to our systems so that no one else can access it.

We have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorised people from accessing our systems.

When we send your electronic data to other organisations, we use secure networks or encryption.

We use passwords and/or smartcards to stop unauthorised people gaining access to your data.

Building security: We use a mix of alarms, cameras, guards and other controls in our buildings to prevent unauthorised access to our premises and consequently to protect your data.

Destroying or deidentifying data when no longer required: We keep personal information only for as long as we need it – such as, for business or legal reasons. When information is no longer needed, we take reasonable steps to destroy or deidentify it.

Confidentiality and security clauses are included in all contracts with operators (suppliers and third parties who process personal information on GoTyme Bank’s behalf) to reduce the risk of unauthorised disclosures of personal information for which GoTyme Bank is responsible.

9. Request Procedure

Records held by GoTyme Bank may be accessed only once the prerequisite requirements for access have been met.

9.1 Requestor

A requester is any person making a request for access to a record of GoTyme Bank.

There are two types of requesters:

9.1.1 A personal requester: A personal requester is a requester who is seeking access to a record that relates to their own personal information (as defined in PAIA and POPIA) and need not follow the PAIA request process to gain access to their personal information. Subject to the provisions of this PAIA Manual, POPIA and other applicable laws, GoTyme Bank will provide the requested information or give access to any record regarding the requester’s own personal information, unless any grounds for refusal to access these records exist, as set out in paragraph 7.4. No access fee will be charged but the prescribed fee for reproduction of the information requested may be charged. A requester that is acting on behalf of someone else must produce a letter of authority, to the reasonable satisfaction of the Information Officer or Deputy Information officer.

9.1.2 Other requester: A requester (other than a personal requester) is entitled to request access to information held by GoTyme Bank, including information about third parties. The requester must fulfil the prerequisite requirements for access in terms of PAIA, including the payment of a request and access fee. In terms of a request for information on third parties, or records of a third party, GoTyme Bank will adhere to the provisions of section 71 to 73 of PAIA.

9.1.3 If a public body lodges a request, the public body must be acting in the public interest and provide details of the public interest that it is seeking to protect/rely on.

9.1.4 Employees of GoTyme Bank do not need to use the PAIA/POPIA process to obtain records that GoTyme Bank holds in relation to them. Personnel or employees refers to any person who works for or provides services to or on behalf of GoTyme Bank and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting the business of GoTyme Bank. This includes, without limitation, directors, executives, non-executives, all permanent-, temporary- and part-time staff as well as contract workers.

9.2 Voluntary access

Information that is automatically available can be obtained from GoTyme Bank’s website or requested via email. In certain instances, a reproduction fee may be charged as set out in the fee schedule. Transcription and copying of records in other media will also attract reproduction fees.

9.3 Request procedure

The requester must comply with all procedural requirements as set out in PAIA relating to the request for access to a record.

The requester must complete the prescribed Form 2 (see enclosed in the Appendix to this Manual) and submit same as well as the payment of the request fee and a deposit, if applicable, to the Information Officer or Deputy Information Officer (see contact details under paragraph 5 above).

If a requester is unable to complete the prescribed form because of illiteracy or disability, such a person may make the request verbally, which request must then be reduced into writing by the person assisting the requester.

If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the reasonable satisfaction of the Information Officer or Deputy Information Officer.

The prescribed form must be completed with enough detail to at least enable the Information Officer or Deputy Information Officer to identify:

• The record/s requested;
• The identity of the requester, in the form of a proof of identity of the requester and/or authority, where applicable a proper mandate or power of attorney or resolution;
• Which form or manner of access is required;
• The postal or e-mail address of the requester.

The requester must clearly state and explain the right they wish to exercise or protect. The requester cannot refer to the right of access to information in terms of PAIA, the requester must clearly identify another right it seeks to exercise or protect and explain how the record is reasonably required to protect, or exercise that right. The courts have indicated that access to the records must be “necessary” for the exercise or protection of the right so stated.

This right of access may not be used to access records that form part of criminal or civil proceedings, or where such proceedings have commenced. This right of access only applies to records in existence at the time of request.

If, in addition to a written reply and if the requester wishes to be informed of the decision on the request in any other manner, the requester must state that manner and the contact information to be used.

If there is missing information or if the requester has not adequately articulated the right sought to be exercised or protected or has not adequately satisfied the procedural requirements in terms of section 53 of PAIA, then the request will not be considered as a valid request until such time as the missing information is provided.

Subject to the provisions in PAIA and provided that the required information has been received, the Bank will process the request within 30 (thirty) days from when the request is received, and the fee (if applicable) is paid, or within any extension timeline. The requester may submit special reasons to the Information Officer or Deputy Information Officer that dictate why the time periods as set out above should be shortened.

Where a requester (other than a personal requester) has requested access to information on a third party, PAIA provides that the third party whose information is requested must be given 21 (twenty-one) days in which to make representations to refuse access or give written consent for the disclosure of the record to the requester. GoTyme Bank will make a decision on whether to grant or refuse access after considering the representations made by the third party. It may not always be possible for the Bank to comply with all refuse representations. For example, when a court order had been served for the access.

The 30 (thirty) day response period may further be extended for a further period of not more than 30 (thirty) working days if the request is for a large number of information, or the request requires a search for information held at another office of GoTyme Bank and the information cannot reasonably be obtained within the initial 30-day period. GoTyme Bank will notify the requester in writing should the extension be necessary.

The requester shall be informed in writing, in a manner substantially similar to Form 3 (see included in the Appendix to this Manual) whether access has been granted or denied. If the request is denied, the notice to the requester must state the reasons for refusal, which must be supported by the relevant provisions of PAIA. The notice must further state that the requester may lodge an application with a court against the refusal of the request and set-out the procedure (including the period) for lodging the application. If the documents cannot be located, the head of the private body will submit an affidavit to the requester giving notice that the records in question do not exist or cannot be found.

10. Remedies available if we refuse to give you access

GoTyme Bank does not have an internal appeal procedure and as such, the decision made by the Information Officer or Deputy Information Officer is final. Requesters will have to exercise such external remedies at their disposal if the request for information is refused and the requester is not satisfied with the answer provided by the Information Officer or Deputy Information Officer.

Subject to the provisions of PAIA, a requester has the right to submit a complaint to the Information Regulator or to approach a court with appropriate jurisdiction, within 180 days of being informed of the decision, for relief where they are dissatisfied with the imposition of fees, the time frames within which they received a response from GoTyme Bank, or with a decision by the Information Officer or Deputy Information Officer to refuse access in part or fully.

11. Missing Records

Requestors have the right to receive a response on affidavit for records which cannot reasonably be located, but to which a requestor would have had access had the record been available. The affidavit will provide details of the steps taken to locate the record and will be regarded as a decision to refuse a request for access.

12. Disposal of Records

Requesters will be advised whether a particular requested record has been disposed of.

13. Request Fees and Payment Method

PAIA prescribed fees (request and access fees) must be paid by a requester when applying for access to information. The fee schedule as per the regulations to PAIA is listed below.

When the request is received by the Information Officer or Deputy Information Officer, such officer shall by notice require the requester, other than a personal requester, to pay the prescribed request fee (if any), before further processing the request. The Information Officer or Deputy Information Officer shall withhold a record until the requester has paid the prescribed fees.

Fees are paid at the inception of a request and thereafter, fees are incurred for search processes and reproduction costs. If the search for the record has been made and the preparation of the record for disclosure, including arrangement to make it available in the requested form, requires more than the hours prescribed in the regulations of PAIA for this purpose, the Information Officer or Deputy Information Officer shall notify the requester to pay as a deposit the prescribed portion of the access fee which would be payable if the request is granted.

Persons who are requesting personal information about themselves do not have to pay a request fee. All other persons have to pay the request fee of R140.00 as provided for in PAIA.

A requester whose request for access to a record has been granted, must pay an access fee for reproduction and for search and preparation, and for any time reasonably required more than the prescribed hours to search for and prepare the record for disclosure including planning to make it available in the request form.

If a deposit has been paid in respect of a request for access which is refused, the Information Officer or Deputy Information Officer must repay the deposit to the requester.

14. Availability of this PAIA Manual

The PAIA Manual is available in English and will be available at GoTyme Bank’s offices during office hours and on the website of GoTyme Bank. The PAIA Manual may be amended from time to time as and when required.

15. General Note

GoTyme Bank reserves the right to transfer requests for records to relevant bodies where these bodies were the primary holders or generators of the information requested, or where GoTyme Bank no longer has possession of such record, and to create new categories of records where this is necessary. This manual will be updated to reflect changes in categories of records accordingly.

16. Update and Review of Manual

This manual will be reviewed by GoTyme Bank from time to time, as and when required.

Appendix

FORM 1

REQUEST FOR A COPY OF THE GUIDE

[Regulations 2 and 3.]

The Information Officer

GoTyme Bank Limited

Ground floor, 30 Jellicoe Avenue

Rosebank

2196

Johannesburg

Email address: privacy.office@gotyme.co.za

hereby request the following copy(ies) of the guide:

Signed at ................................ this ................. day of ................. 20 .................

.......................................

Signature of requester

* Delete whichever is not applicable

FORM 2

REQUEST FOR ACCESS TO RECORD OF PRIVATE BODY

[Regulation 7]

Note:

Proof of identity must be attached by the requestor.

If the request is made on behalf of another person, proof of such authorisation, must be attached to this form.

To: The Information Officer

GoTyme Bank Limited

Ground floor, 30 Jellicoe Avenue

Rosebank

2196

Johannesburg

Email address: privacy.office@gotyme.co.za

Fax number: N/A

Mark with “x”:

☐ Request is made in my own name ☐ Request is made on behalf of another person

PERSONAL INFORMATION
Full Names
Identity number
Capacity in which request is made (when made on behalf of another person)
Postal address
Street address
Email address
Contact number	Tell
	Cellular Facsimile
Full Name of person on whose behalf request is made (if applicable)
Identity number
Postal address
Street address
Email address
Contact number	Tell
	Cellular Facsimile
PARTICULARS OF RECORD REQUESTED Provide full particulars of the record to which access is requested, including the reference number if that is known to you, to enable the record to be located. (If the provided space is inadequate, please continue on a separate page and attach it to this form. All additional pages must be signed.
Description of record or relevant part of the record
Reference number if applicable
Any further particulars of record
TYPE OF RECORD (Mark applicable box with an “X”)
Record is in written or printed form
Record comprises virtual images (this includes photographs, slides, video recordings, computer-generated images, sketches, etc)
Record consists of recorded words or information which can be reproduced in sound
Record is held on a computer or in an electronic or machine-readable form
FORM OF ACCESS (Mark applicable box with an “X”)
Printed copy of record (including copies of virtual images, transactions and information held on computer or in an electronic or machine-readable form)
Written or printed transcription of virtual images (this includes photographs, slides, video recordings, computer-generated images, sketches, etc)
Transcription of soundtrack (written or printed document)
Copy of record on flash drive (including images and soundtracks)
Copy of record on compact disc drive (including virtual images and soundtracks)
Copy of record saved on cloud storage server
MANNER OF ACCESS (Mark the applicable box with an “X”)
Personal inspection of record at registered address of private / public body (including listening to recorded words, information which can be reproduced in sound or information held on computer or in an electric or machine-readable form)
Postal service to postal address
Postal service to street address
Courier service to street address
Facsimile of information in written or printed format (including transcriptions)
E-mail of information (including soundtracks if possible)
Cloud share/file transfer
Preferred language (Note that if the record is not available in the language you prefer, access may be granted in the language that the record is available)
PARTICULARS OF RIGHT TO BE EXERCISED OR PROTECTED If the provided space is inadequate, please continue on a separate page and attach it to this Form. The requester must sign all the additional pages
Indicate which right is to be exercised or protected
Indicate why the record is required for the exercise or the protection of aforementioned right.
FEES
A request fee must be paid before the request will be considered You will be notified of the amount of the access fee to be paid The fee payable for access to the record depends on the form in which access is required and the reasonable time required to search for and prepare the record If you qualify for an exemption of the payment for any fee, please state the reason for the exemption.
Reason
You will be notified in writing whether your request has been approved or denied and if approved the costs relating to your request, if any. Please indicate your preferred manner of correspondence.
Postal address		Facsimile	Electronic Communications (please specify)

Signed at ______________ this ___________ day of ________________ 20_________

Signature of requester (or person on whose behalf request is made)

FOR OFFICIAL USE
Reference number
Request received by
Date received
Access fee
Deposit (if any)

Signature of Information Officer

FORM 3
OUTCOME OF REQUEST AND OF FEES PAYABLE

[Regulation 8.]

Note:
1. If your request is granted the—
(a) amount of the deposit, (if any), is payable before your request is processed; and
(b) requested record/portion of the record will only be released once proof of full payment is received.
2. Please use the reference number hereunder in all future correspondence.
Reference number: .........................................
TO: ..................................................
..................................................
..................................................
..................................................
Your request dated ..................., refers.
You requested:
Personal inspection of information at registered address of public/private body (including listening to recorded words, information which can be reproduced in sound, or information held on computer or in an electronic or machine-readable form) is free of charge. You are required to make an appointment for the inspection of the information and to bring this Form with you. If you then require any form of reproduction of the information, you will be liable for the fees prescribed in Annexure B.
OR You requested:
Printed copies of the information (including copies of any virtual images, transcriptions and information held on computer or in an electronic or machine-readable form)
Written or printed transcription of virtual images (this includes photographs, slides, video recordings, computer-generated images, sketches, etc)
Transcription of soundtrack (written or printed document)
Copy of information on flash drive (including virtual images and soundtracks)
Copy of information on compact disc drive (including virtual images and soundtracks)
Copy of record saved on cloud storage server
To be submitted:
Postal services to postal address
Postal services to street address Courier service to street address
Facsimile of information in written or printed format (including transcriptions)
E-mail of information (including soundtracks if possible)
Cloud share/file transfer
Preferred language: (Note that if the record is not available in the language you prefer, access may be granted in the language in which the record is available)
Kindly note that your request has been:
		Approved
		Denied, for the following reasons:

Fees payable with regard to your request:
Item						Cost per A4-size page or part thereof/item			Number of pages/items		Total
Photocopy
Printed copy
For a copy in a computer-readable form on:
(i) Flash drive
• To be provided by requestor						R40.00
(ii) Compact disc
• If provided by requestor						R40.00
• If provided to the requestor						R60.00
For a transcription of visual images per A4-size page						Service to be outsourced. Will depend on the quotation of the service provider
Copy of visual images
Transcription of an audio record, per A4-size						R24.00
Copy of an audio record
(i) Flash drive
• To be provided by requestor						R40.00
(ii) Compact disc
• If provided by requestor						R40.00
• If provided to the requestor						R60.00
Postage, e-mail or any other electronic transfer:						Actual costs
TOTAL:
Deposit payable (if search exceeds six hours):
	Yes							No
Hours of search				Amount of deposit (calculated on one third of total amount per request)
The amount must be paid into the following Bank account: Name of Bank:
Name of account holder:					....................................................................................
Type of account:					....................................................................................
Account number:					....................................................................................
Branch Code:					....................................................................................
Reference Nr:					....................................................................................
Submit proof of payment to:					....................................................................................
Signed at ................................ this ................. day of ................. 20.................
.......................................
Information officer

[1] The records that are automatically available from GoTyme Bank without a requester having to request access thereto, are included in this PAIA Manual. In light of the fact that GoTyme Bank is a Private Body and compliance with the provisions of Section 52(1)(a) read with Regulation 5, to compile and keep a description of categories of records voluntarily disclosed or automatically available, is on a voluntary basis, it has elected to include this information in its PAIA Manual and not to also publish this in a separate notice on the website of GoTyme Bank. GoTyme Bank’s PAIA Manual is available on the Bank’s website.

[2] A customer includes any natural or juristic person that is an existing GoTyme Bank (including Merchant Cash Advance) customer or a person that has provided their personal information to GoTyme Bank or whose personal information GoTyme Bank has lawfully processed, in the context of a sale of or acquiring of goods or services.