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Contact Us
If you have a banking product, service query or want to report fraud, please contact us on the following numbers.
HQ Operating Hours:
Monday to Friday: 08:00 – 17:00
Saturday, Sunday and Public Holidays: 07:00 – 18:00 (Through Contact Centre)
In-App Chat Support: (GoTyme Bank App)
Daily from 07:00 - 18:00
Outside of these hours, you can still send us a message and we’ll get back to you as soon as we’re back online.
International Customer Care
+27 11 327 6244
How to File a Complaint
If you are unhappy with our service or experience, you can email your complaint to complaints@gotyme.co.za or call our Customer Care department at 0860 999 119 to have it recorded directly.
How to Report Fraud
If you believe you’ve been a victim of fraud, contact us immediately on 0860 999 119 to block your bank account, card or banking profile. Immediately change your PIN if you believe this information has been shared with a scammer. This can be done via the app.
National Financial Ombud Scheme (NFO)
The NFO is an independent body that helps customers and financial service providers reach fair solutions.
If you are not satisfied with the outcome of your complaint, you may escalate it to the NFO, free of charge, within three (3) years of the event that gave rise to your complaint.
For more information, visit: www.nfosa.co.za
NFO Addresses
Johannesburg:
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
Cape Town:
Claremont Central Building, 6th Floor,
6 Vineyard Road, Claremont, 7700
Whistleblower Hotline:
If you want to report misconduct - including unethical behaviour, fraud, corruption or anything similar, and remain anonymous, you can use the contact details below. Your confidentiality is guaranteed.
0800 444 427
gotymebank@tip-offs.com