Our Security Promise

At GoTyme Bank we know that trust is earned, and protecting your money and personal information is our top priority.

Your security is at the heart of everything we do.

We use world-class technology, strict security standards and continuous monitoring to keep your money safe. Our systems are designed to detect and stop suspicious activity in real time, so you stay protected.

Man with shopping bags checking phone

Your safety comes first.

Biometric verification - facial recognition and fingerprint

End-to-end encryption to protect your information at every step

Multi-factor authentication for secure logins

24/7 fraud detection systems to monitor unusual activity in real time

Regular security audits to ensure our systems meet the highest global standards

How You Can Stay Safe

While we work around the clock to protect your money, your security is a team effort.

Here are a few simple steps to stay secure:

Never share your PIN, passwords or OTP with anyone.

Use strong passwords by combining letters, numbers and symbols, and avoid reusing the same ones.

Watch out for emails, calls and SMSs asking for personal details. GoTyme Bank will never ask you for your login info or OTP.

Only use our official banking app and website.

Keep your devices secure by updating your software and apps regularly, and use antivirus where possible.

Together we can ensure a beautiful and trusted banking experience.

Report a Problem

Protect yourself instantly on the app. Take control of your account anytime, anywhere. Use your banking app to:

Lock or unlock your card with one tap

Block a stolen or lost card immediately

Set spending limits to stay in control

Turn international payments on/off

Get free instant alerts for every transaction

How to Report Fraud

If you believe you’ve been a victim of fraud, contact us immediately to block your bank account or deactivate your digital banking profile. Immediately change your PIN and password on the app if you believe that this information has been shared with the scammer. 

Whistleblower Hotline:

You can report any fraudulent activity anonymously by using any of the below details. Your confidentiality is guaranteed.

Contact

0800 444 427

Email

gotymebank@tip-offs.com