What changes in your account now that GoTyme Bank has a new app?

Switching to a new app can feel like starting over, but here's the good news: your account stays exactly as it was. There's no new account, no new number and no change to your balance. The old TymeBank app has been discontinued, so here's what you need to know to get going in the new one.

So, what stays the same?

Pretty much everything. Your account number, your balances and your access to products like GoalSave are all unchanged. Everything you had is still there, just in a new home.

If you qualify for the 10% savings rate on GoalSave, you'll still get it, as long as you're using the new app.

Where do I find my beneficiaries and payments?

Your saved beneficiaries are all in the Pay section of the app, so you won't need to add anyone again. When you make a payment, the app defaults to free instant payments using PayShap for amounts under R5,000. For larger amounts, instant payments carry a R7 fee.

Prefer a regular EFT? Go to the Pay section, enter the account details and choose the Non-instant option.

What if the app isn't working the way it should?

Take a screenshot of what you're seeing, because it's the most useful thing to have. It shows exactly what's happening on your phone, so keep it handy.

Can I use the app on my Huawei phone?

If you can't find the app on the Huawei AppGallery, you can try the Google Play Store, as long as your phone has it.

Still stuck?

That's really all you need to get settled in the new app. Chat to us on WhatsApp at 0860 999 119 or through in-app chat. We will never ask for your PIN, full password or a one-time password.